Services

Diagnostics

Put Simply, This Service is the starting point to any repair. It is where the reason behind your issues are determined, An appropriate resolution is determined and cost of repair is quoted. All computers checked in for service will undergo this procedure.

$49.95

Insurance Affidavit

This service provides an affidavit for insurance purposes. It states nature of damage and probable cause, if it can be determined. 

Note: We do not guarantee Insurance payments to individuals from their insurance company, We only provide a statement of damage and probable cause.

$49.95

Part Install

This covers the installation of parts, actual cost depends on part installed.  Computer Universe does not warranty parts purchased from outside sources. 

$25.00-$75.00

Software Install

This service is for the installation of a single software.  Computer Universe does not warranty functionality of software installations.

$25.00

Burn CD/DVD

This service is for burning a single CD/DVD with required data. Computer Universe does not guarantee readability in all machines.

$5.00

Clone Drive to Drive

This service will create a direct clone from one drive to another.  

Note: Cloning does not guarantee readability, If cloned drive has corrupted files they will  still be corrupted on the clone. Due to this, Cloning is not guaranteed.

$75.00

COMPONENT RESET

This service is to reset a specific component and reinstall drivers for that component.

$50.00

Reload Operating System

This service reloads the operating system and installs the necessary device drivers.  Warning: No customer data is saved by default.  If you wish to save data you will need to request a data transfer.

$99.00

CU Reload OS

This service is the same as Reload Operating System but for Computer Universe computers.  Warning: No customer data is saved by default.  If you wish to save data you will need to request a data transfer.

$50.00

Operating System Update

This service is to update the operating system to the latest possible version.

$95.00

Data Transfer

This service transfers all available data to another storage media or machine.  This data includes; Documents, Pictures, Music, As well as, other files.  It does not transfer installed Programs.  Warning: PROGRAMS. Like “Office, “Family Tree Maker.” will not be saved and will need to be reinstalled.

$99.00

CU Data Transfer

This service transfers all available data to another storage media or machine.  This data includes; Documents, Pictures, Music, As well as, other files.  It does not transfer installed Programs. Warning: PROGRAMS. Like “Office, “Family Tree Maker.” will not be saved and will need to be reinstalled.

$50.00

Password Removal

This service is to remove the local password for a single user on a computer.      Note: Passwords requiring a network connection, Such as Microsoft Passwords,  and domain passwords are not removable.  These must be addressed with the company the password is registered with.

$50.00

System Optimization

This service optimizes the system by performing a number of tasks to remove objects that slow the system down.

$65.00

Virus Removal

This service removes all viruses possible using multiple technics and/or software. Note: Not all viruses are removable, In the event a virus is not removable utilizing available procedures a reload would be required.

$85.00

Data Recovery

This service attempts to recover deleted data from a storage drive.  Note: Due to the nature of storage devices, Coherent, Recoverable files cannot be guaranteed, and whether or not files are recoverable can only be determined after recovery is attempted therefore, Charges for recovery are applied whether recovery works or not.

$50.00

Express Service

This service places the customers computer at the head of the line for diagnostics and repair, It is a per hour charge.  Note: Due to the nature of computer systems, “Same Day” service completion, Cannot and Will Not be guaranteed.  Every effort will be made to complete the system as soon as possible.

$150.00/Hour

Desktop Build Fee

This service is for building a computer tower with internal parts provided by the customer.  Note: Computer Universe will only warranty internal parts purchased from us at time of assembly. Parts purchased outside of Computer Universe are the responsibility of purchaser.

$150.00

Note:  Due to the nature of data storage devices, Computer Universe claims no responsibility for loss of data.  Back-ups are the sole responsibility of the customer and should be completed prior to problems with system.